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Terms and conditions

Welcome to Elth, a solution that allows you to create an online store and sell products without having to purchase, store, or ship them. Before you start using Elth, please read and accept the following Terms and Conditions:

1. Acceptance of Terms

By using Elth, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy, which you can find on our website.


2. Eligibility

Elth is available only for individuals aged 18 or older. Only qualified practitioners based in the UK are allowed to use Elth.

By using Elth, you confirm that you meet these eligibility requirement.

 

3. Account Creation

To use Elth, you’ll need to create an account. You agree to provide accurate and complete information during the account creation and to keep your account information up to date.

By making an account with Elth you are confirming that you are a qualified professional in the beauty industry. Elth reserves the right to refuse a user if they are not considered to be a professional salon business or independent beauty professional.


4. Use of Elth

You agree to use Elth only for lawful purposes and in accordance with these Terms and Conditions. You may not use Elth for any illegal or unauthorised purpose or in violation of any applicable law or regulation.


5. Intellectual Property

Elth and its content, including but not limited to software, graphics, logos, and text, are owned by Elth or its licensors and are protected by copyright, trademarks, and other intellectual property laws. You may not reproduce, modify, distribute, or use any part of Elth without our prior written consent.


6. Product Sales

By using Elth, you are authorised to sell the products listed in your online store.


7. Product Information

You agree to accurately represent the listed products when communicating about your online store and to provide precise and complete information about the products, including descriptions, prices, and images.


8. Payment Processing

Elth provides payment processing services for your online store. You agree to exclusively use our payment processing services for all sales made through your online store.


9. Tracking

Elth uses a third-party service to track and attribute sales to its users. This tracking operates through links and cookies, meaning that only sales made through your store after a visitor clicks on the unique trackable link provided by Elth and accepts cookies can be tracked and attributed to you.


10. Commissions

By using Elth, you will earn a commission on all purchases made through your store after a customer visits the site using your unique trackable link. The commission rate is set at 20% of the retail price.

 

11. Payouts

Commission payouts are processed by Elth at the end of each month for all sales made before the 25th of that month. Any sales occurring after the 25th will be considered for the subsequent month's payout.

If you haven't provided your payment information in the back-office by the 25th of the current month or if the information provided is incorrect, Elth will include your payout in the next processing cycle. Please ensure your payment details are updated and accurate to avoid any delays in receiving your commissions.

 

12. Delivery and Shipping

Elth is responsible for managing the delivery process on your behalf. Under no circumstances should you be requested or expected to handle the shipment of any product. Elth ensures a seamless and efficient delivery experience for your customers.

Only UK orders can be processed on Elth.

 

13. Support and customer service

13.1. Users

Our customer support team is available 24/7 to assist you. You can reach us conveniently through our live chat feature or by sending an email to support@elth.co.uk. We strive to respond to your inquiries as promptly as possible, aiming to address your concerns and provide assistance in an efficient and timely manner.

13.2. End-customers

Elth is committed to providing comprehensive customer service. In most cases, our team will handle all customer interactions. However, under exceptional circumstances, Elth reserves the right to request that you directly communicate with a customer if there is a specific and compelling need. Such instances will be rare and will be communicated clearly to the user, ensuring a collaborative approach to address unique customer requirements.

 

14. Termination

We may terminate your use of Elth at any time for any reason, including but not limited to a violation of these Terms and Conditions. You can also terminate your use of Elth at any time by contacting us at support@elth.co.uk so that our team can close your account.


15. Disclaimer of Warranties

Elth is provided “as is” and “as available.” We do not guarantee that Elth will be uninterrupted or error-free. Additionally, we exclude any warranty of merchantability, fitness for a particular purpose, and non-infringement.


14/ Limitation of Liability

Elth will not be liable for any indirect, special, incidental, or consequential damages arising from your use of Elth or your inability to use Elth.


16. Applicable Law

These Terms and Conditions are governed and interpreted in accordance with the laws of England and Wales, without giving effect to any principles of conflict of laws.


17. Dispute Resolution

Any dispute arising out of or related to these Terms and Conditions or your use of Elth will be resolved through binding arbitration in accordance with the laws of England and Wales.


18. Changes to these Terms

We reserve the right to make changes to these Terms at our discretion. Please check these Terms regularly as any changes made are effective immediately upon being uploaded to Elth, and your continued use of Elth will be considered as acceptance of the changes and agreement to the new or modified Terms.