Returns & Refunds

Returns

Please contact support@elth.co.uk for any return/refund request and we will answer you as quickly as possible! All items must be returned unused and in the original packaging as they were in when received by you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Consumable products, such as moisturisers, cannot be returned if they're opened - unless the product itself is faulty.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please contact us before sending any goods back.

Refunds

Once your return is received and inspected by the brand from which you purchased it, we will send you an email to notify you that this brand has received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@elth.co.uk.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@elth-natural.com and we will inform you on next steps. 

Shipping

To return your product, you should mail your product to the mailing address of the brand who shipped it to you in the first place. Please email us at support@elth.co.uk and we will assist you further by providing next steps. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You will also be accepting our brands’ couriers' Terms of Service when you agree to ours. This includes, but is not limited to, their common practices, and what the courier does when they can not deliver to you directly.